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Enterprise and custom-tailored plans
With our Enterprise plan, you’ll benefit from access to the mailspice Developer API as well as our outstanding personal support and assistance. In addition, we also offer fully custom tailored plans that fit your needs and provide you even more flexibility.
Frequently asked questions.
HOW CAN I UPGRADE OR DOWNGRADE MY PLAN?
If your business is growing, your mailspice account can grow with it.
You can easily change your monthly plan whenever you like. Plan downgrade changes are effective after the last day of your current billing cycle. Plan upgrade changes will be effective immediately within the current billing cycle.
If you upgrade, you will immediately receive an invoice for the price difference between your current plan and the new one. If you decide to downgrade, the new price will become effective after the current billing cycle ends.
HOW CAN I CANCEL MY SUBSCRIPTION?
You can cancel your mailspice subscription at any time, but at least one week prior to the end of the billing period. You will not be charged from the next billing period onward. Contact our support for more detailed instructions.
HOW CAN I CHANGE MY BILLING ADDRESS AND/OR CREDIT CARD INFORMATION?
You can change your billing address or credit card information at any time. To change the presently stored information, please follow these steps:
- Log in to mailspice.com with your credentials.
- Select your name at the top right and then click on Settings.
- Select Invoices in the left menu area.
- In the Billing Information section, select Change.
- Edit the current information by adding/replacing it with your new information in the appropriate fields.
- Select Update Account to confirm your changes.
WHEN WILL I BE BILLED?
Subsequent billing will occur monthly from that initital start date.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept payments via credit card and SEPA ("Lastschriftverfahren"). We accept VISA, MASTERCARD and AMEX (American Express). As a payment processor, we use Stripe.
WHAT HAPPENS WHEN MY SUBSCRIPTION EXPIRES?
Your subscription only expires if you canceled your subscription. After the billing plan cycle has ended, you will still be able to login to renew your subscription. However, after a short grace period all your collected and account data will be permanently deleted.
WHAT HAPPENS WHEN I REACH A RATE/DATA LIMIT?
Depending on the limit, your functionality will be limited. Running campaigns will, however, continue to track. The best way to avoid any kind of interruption of service or functionality is to perform a plan upgrade. Upgrades will have an immediate effect. If you are still unsure of the implications of a rate/data limit, please consult our support to assist you.
HOW SECURE IS MY PAYMENT INFO?
Anyone involved with the processing, transmission, or storage of credit card data must comply with the Payment Card Industry Data Security Standards (PCI DSS). We use Stripe as our payment service provider. We are often asked why we use Stripe as a payment solution. Stripe offers a first rate API platform that is very well documented and easy to maintain. With Stripe, are can offer a fully PCI-compliant integration for credit card processing and taking care of the required security level by following these steps:
- We serve all our pages, including the payment pages, securely using Transport Layer Security (TLS) so that they make use of HTTPS encryption.
- All payment information is securely transmitted directly to Stripe’s servers without it passing through our servers at all.
To find out more details on how Stripe is taking care about security, please visit Stripe's security information page.
HOW ABOUT DATA PRIVACY COMPLIANCE?
HOW DO YOU HANDLE VAT (VALUE ADDED TAX)?
We provide our services from Germany. We require your valid VAT identification number for the purpose of taxation as well as to be able to verify the business-to-business (“B2B”) nature of our relationship.
According to article 196 of the European VAT Directive 2006/112/EC our services for customers outside of Germany are exempt from German VAT, but may be subject to local reverse charge taxation in accordance with your local VAT law.
Our invoicing and VAT (“value added tax”) is therefore strictly handled according to EU law in the following way:
- Customers from all EU countries must provide a valid VAT identification number, otherwise the order cannot be processed.
- Customers from non-EU countries will not be charged VAT unless applicable otherwise.
- Customers from Germany will be charged 19% VAT (MwSt.).
For further inquiry on how taxation is handled by mailspice, please visit the website of the European Commission at http://ec.europa.eu/taxation_customs/taxation/vat/index_en.htm.
DO YOU OFFER YOUR SERVICES TO NON-BUSINESS CUSTOMERS?
Currently, we offer our services strictly only to business customers in a business-to-business (“B2B”) relationship. For this purpose, customers from all EU countries will have to provide their valid VAT identification number. mailspice requires your valid VAT identification number for the purpose of taxation as well as to be able to verify the business-to-business (“B2B”) nature of our relationship.
If you are a business customer and you reside in the EU, but you do not own a valid VAT identification number, please contact our support team. We will gladly assist you.